CAREERS

At BIMA we are committed to innovation. We disrupt the industries that we operate in and we create award-winning innovative products that make a dramatic impact on the communities that we work in.

Why work for BIMA?

We are a dynamic company, with a distinct culture, where ideas and passion are welcomed and you get real responsibility from day one. We like people who are smart and independent, but we don’t like ego.

Every role promises adventure and reward. You will travel to or live in fast-paced and energetic markets among the most exciting to do business in today.

we are a for-profit business that respects low-income families as savvy, discerning customers. We build local teams that foster learning and we support growth and development.

Our recruitment process is rigorous, but it has helped us build an impressive team that shares a strong bond. If you match the profile we want to hear from you.

CUSTOMER EXPERIENCE SUPERVISOR

Location: Head Office,  Alajo

 

Responsibilities

Specific responsibilities include:

Onboarding & Customer Journey;

  • Ensure a smooth onboarding process through all communication channels (e.g. SMS, IVR)
  • Optimize the onboarding journey for customers across all Divisions
  • Draft, iterate and test product IVRs
  • Report results and analysis & key learnings affecting the proposed design and key measure to improve upon the journey
  • Map out current customer journey for MNO Division and share recommendations for optimization

Engagement

  • Test engagement calls via IVR: Create content, schedule and budget for engagement SMS & IVR (trust, claims, testimonial etc.)

Customer experience processes;

  • Manage monthly customer steering meeting and ensure all stakeholders address the various topics raised in the meeting prior to next meeting
  • Review complaints tracker on a weekly basis and check for resolution status, follow up on unresolved complaints with customer service manager and unit representative
  • Run customer service & customer experience training session with agents
  • Review weekly agent QI scoring and identify key areas of improvement

Research:

  • Ensure customer surveys are carried out thoroughly and efficiently
  • Analyze research data, prepare presentations and draw key insights for mHealth team
  • Manage localization of questionnaire & rollout of Global Customer Income Survey in Ghana, monitor work closely with global product team
  • Perform other related tasks within the scope of customer experience as may be assigned

 

Requirements

The candidate must be/have:

  • Minimum qualification of First degree
  • Must have completed National Service
  • Excellent listening and verbal communication skills
  • Passion for customer service, quality focus and problem solving
  • Experience in Research and Project Management is a plus
  • Very organized and in-depth administrative skills
  • Hard-working, energetic, dedicated and great at attention to detail
  • Ability to multi task in a fast-paced environment
  • Strong team player and professional
  • Intermediate in Microsoft office suite (especially Word, Excel, PowerPoint)

 

PS: Only shortlisted applicants will be contacted.

By applying for this position you accept
BIMA recruitment disclaimer

Telesales Associate

Location: Head Office,  Alajo

 

Responsibilities

Specific responsibilities include:

  1. Quickly develop a good working knowledge of the BIMA product and service offering and the sales approaches BIMA expects of its Call Centre Sales Associates. Show proactivity to continually strive to be up to date with changes to products and services
  2. Make calls to a range of potential customers (potential and existing) to educate them about all aspects of BIMA’s products and services and be able to answer their questions and concerns with a view to them engaging with and buying BIMA’s products and services. Look to upsell further appropriate products and services to existing customers
  3. Evaluate the customer’s needs first and then have a keen interest in matching BIMA’s products and services to these with a view to building a long-lasting customer relationship
  4. Meet or exceed sales and other goals whilst doing so in accordance with BIMA’s standards of professionalism, quality and conduct
  5. Use BIMA’s tools and systems to accurately record all customer and transaction information
  6. Provide the highest quality of service to our customers, keeping updated with the latest information regarding BIMA’s products, services, policies & procedures
  7. Efficiently and professionally handle customer objections in any interaction by determining the cause of the objection and selecting and explaining the best solution to address this
  8. Adhere to the company’s business code of conduct, corporate policies, guidelines, and statutory requirements
  9. Actively contribute to the immediate team particularly in Team Meetings and during learning initiatives, and always look for opportunities to grow and develop

 

 

Requirements

The candidate must be/have:

  • Educated to either Tertiary Diploma / HND / First Degree Level
  • Must have completed National Service
  • Minimum 1 year of relevant work experience in sales (ideally telesales), customer service or call centre support or operations. Must genuinely want to deliver a good customer experience
  • Results-orientated and self-motivated and be comfortable working to set targets, often under pressure. Takes responsibility for own performance but also can work well in a team
  • Able to learn new skills and information quickly and enjoy learning new skills
  • Good basic computer skills and comfortable learning new tools and technology and be able to use a computer at the same time as engaging with customers (can multi-task)
  • Good time management, must be punctual and have good self-organisation skills
  • Excellent communication and listening skills and able to build rapport and relationships quickly with customers. Shows a positive attitude when dealing with others and can also demonstrate patience, persistence and persuasiveness
  • Comfortable dealing with others in difficult situations e.g. calmly handling complaints or objections
  • Proficient in English and Twi, proficiency in any other Ghanaian language is a plus

 

PS: Only shortlisted applicants will be contacted.

By applying for this position you accept
BIMA recruitment disclaimer

Field Sales Associate

Location: Accra, Tema, Koforidua, Kumasi, Sunyani, Cape Coast, Takoradi, Tarkwa, Elubo, Techiman

 

Responsibilities

Specific responsibilities include:

  1. Quickly develop a good working knowledge of the BIMA product and service offering and the sales approaches BIMA expects of its Field Sales Associates. Show proactivity to continually strive to be up to date with changes to products and services
  2. Talk to a range of potential customers (potential and existing) to educate them about all aspects of BIMA’s products and services and be able to answer their questions and concerns with a view to them engaging with and buying BIMA’s products and services. Look to upsell further appropriate products and services to existing customers
  3. Evaluate the customer’s needs and match BIMA products and services to these with a view to building a long-lasting customer relationship
  4. Meet or exceed sales and other goals whilst doing so in accordance with BIMA’s standards of professionalism, quality and conduct. Meeting Team Leaders at the agreed spot and time every day and promptly informing them of any kind of absenteeism prior to the workday. Wearing the BIMA field uniform daily to provide the best possible impression of the company
  5. Use BIMA’s tools and systems to accurately record all customer and transaction information
  6. Provide the highest quality of service to our customers, keeping updated with the latest information regarding BIMA’s products, services, policies & procedures
  7. Efficiently and professionally handle customer queries and complaints. Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the
    problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following to ensure resolution
  8. Adhere to the company’s business code of conduct, corporate policies, guidelines, and statutory requirements
  9. Actively contribute to the immediate team particularly in Team Meetings and during learning initiatives

 

Requirements

The candidate must be/have:

  • Educated to SHS (WASSCE before 2020), Diploma, HND or 1st Degree
  • Must have completed National Service
  • Minimum of 1 year relevant work experience in sales, customer service. Must genuinely want to deliver a good customer experience
  • Results-orientated and self-motivated and be comfortable working to set targets, often under pressure. Takes responsibility for own performance but also can work well in a team
  • Able to learn new skills and information quickly and enjoy learning
  • Good basic computer skills and comfortable learning new tools and technology
  • Good time management, must be punctual and manage own time to hit targets
  • Excellent communication and listening skills, have a good face-to-face presence and be able to build trust, rapport and relationships quickly with customers. Shows a positive attitude when dealing with others and can also demonstrate patience, persistence and persuasiveness
  • Comfortable dealing with others in difficult situations e.g. calmly handling complaints or objections
  • Comfortable with working on their feet for extended periods of time and under varying weather conditions, usually warm degrees
  • Proficienct in English and Twi, proficiency in any other Ghanaian language is a plus

 

PS: Only shortlisted applicants will be contacted.

By applying for this position you accept
BIMA recruitment disclaimer

Marketing Communications & Brand Specialist

Location: Head Office,  Alajo

 

Responsibilities

Specific responsibilities include:

1. Responsible for the production and management of publications including print, fulfilment and distribution
2. Intensify brand PR and perception with target audiences, identify key risks to the brand from the PR and marketing perspective and establish crisis communication policies
3. Promote our products and services during events, BTL or conferences
4. Identify lead generation opportunity and actively drive acquisition campaigns
5. Coordinate the design of promotional material and distribute in online and offline channels
6. Advertise, build and maintain relationships with key media houses in Ghana (TV, print, online), and actively hunt and develop brand media features and stories about project milestones
7. To achieve frequent, timely and positive media coverage across all available media according to budget and marketing plan
8. Develop a quarterly marketing plan in conjunction with the regional sales departments.
9. Plan regular interviews and press conferences for the company
10. Produce marketing copy for our website, brochures, prints, online messages and any other required scripts
11. Craft and send periodic newsletters in collaboration with other departments company updates
12. Spot and submit company or brand profile for marketing Awards
13. Track ROI for marketing campaigns
14. Monitor corporate website and social media pages and address clients’ queries
15. Network with industry experts and potential clients/conferences to drive brand awareness
16. Management of all Print/POS and OOH, branding material, brochures regarding message, design, production, and distribution
17. Create key messaging best matching current business needs, and work with internal team to develop unified communication
18. Ensure all marketing and communications activity run to budget and align with the wider objectives of the company

 

Requirements

The candidate must be/have:

  • A bachelor’s degree in Marketing or a related field.
  • Must have completed National Service
  • Three years’ experience in marketing, communications planning, media relations, advertising and event management.
  • Excellent written and oral communication, producing copywriter-or professional journalist- level text.
  • Strong ability in planning, branding, and marketing communication
  • Medium to strong project management skills
  • Strong planning, analytical and problem-solving skills
  • Keen attention to detail
  • Pragmatic and flexible approach, strong commercial judgment.
  • Team player but comfortable working autonomously.
  •  Rigorous and organised.

 

PS: Only shortlisted applicants will be contacted.

By applying for this position you accept
BIMA recruitment disclaimer

Digital Content & Creative Specialist

Location: Head Office,  Alajo

 

Responsibilities

Specific responsibilities include:

  1. Develop brand messages and creatives for all digital, social platforms and other web platforms that draw viewers to our channels
  2. Responsible for planning, implement lead generation campaign across varied platforms
  3. Create and manage social media pages with the assistance of the marketing team
  4. Actively conceptualize creatives for ALL marketing campaign and social media platforms
  5. Develop and adapt creative concepts in line with BIMA brand guidelines for external and internal communications
  6. Scale-up digital marketing presence
  7. Analyze and Track ROI for lead generation campaigns and generate monthly social media report
  8. Apply knowledge, skills and brand elements in the creation of work for print, OOH, digital and non-digital productions
  9. Cover ALL BIMA related events and submit videos and still images when required
  10. Provide routine customer testimonial videos to boost brand
  11. Assist in the production of video content to support all brand and marketing campaigns
  12. Ensure a keen sense of attention to detail and consistency is applied in all creatives
  13. Advise and liaise with suppliers for the best quality and timely delivery of both hard and soft print requests
  14. Update and maintain of BIMA Ghana’s website per group standards
  15. Work closely and build a good rapport with stakeholders by contributing creative solutions that meet both strategic, business and creative goals
  16. Attend status/kick-off meetings that require creatives, to understand the product or service thoroughly thus offering relevant designs
  17. Support stakeholders by delivering jobs per agreed timelines
  18. Supervise and organize the monitoring, archiving, safe and easy accessibility of team creative files
  19. Perform other related tasks within the scope of creative designing as assigned

 

 

Requirements

The candidate must be/have:

  • A Tertiary or technical degree in Creative production, Video production, Graphic designing or related field.
  • A minimum of Three (3) years experience in planning, designing for lead generations
  • Expertise in Photoshop, Premiere pro
  • Excellent verbal and written communication skills
  • Must have strong creative and analytical skills
  • Keen attention to detail
  • Team player but comfortable working autonomously
  • Strong planning, analytical and problem-solving skills

 

Remember to upload your Portfolio as part of the required documents

PS: Only shortlisted applicants will be contacted.

 

 

 

By applying for this position you accept
BIMA recruitment disclaimer

Recruitment Manager

Location: Head Office,  Alajo

 

Responsibilities

Specific responsibilities include:

  1. Lead the company’s recruitment team and provide strategy and direction in meeting and exceeding hiring targets
  2. Develop a strong employee value proposition (employee brand) for BIMA in Ghana to use to attract and engage candidates (aligned to global EVP)
  3. Develop sustainable talent acquisition and hiring plans and strategies, maximizing existing hiring channels and developing new ones
  4. Source and find qualified candidates for open positions
  5. Design, plan and execute selection processes (conduct interviews and screenings, administer relevant tests etc.) and ensure strong execution of the BIMA Global Hiring Process
  6. Plan and execute employee referral programs
  7. Find bottlenecks in the recruiting process and provide solutions
  8. Ensure strong feedback loops are in place with Training and Hiring managers to understand impact of hiring and continually improve
  9. Plan procedures for improving the candidate experience
  10. Decide on strategy and attendance to maximize usage of career and college fairs etc.
  11. Perform analysis of hiring needs and provide employee hiring forecast and work with other members of the HR team to understand attrition levels and impact upon hiring headcount target achievement
  12. Create and present timely and accurate recruitment reports and analysis
  13. Lead, supervise and coach members of the recruiting team and grow their recruitment capability
  14. Perform other recruitment related tasks as assigned

 

 

Requirements

The candidate must be/have:

  • Minimum of a first degree
  • Strong knowledge of recruitment laws and principles
  • Minimum of five years’ experience in recruitment, with not less than 2 years in recruiting sales force (both field and call centre)
  • In-depth knowledge of full-cycle recruiting and employer branding techniques (EVP)
  • Familiarity with different selection methods (interviews, assignments, psychological test etc.)
  • Hands on experience with posting jobs on social media and job boards
  • A sense of ownership and pride in your performance and its impact on the company’s success
  • Strong data and analytics/insights experience
  • Ability to multitask and meet tight deadlines with great attention to details
  • Strong knowledge and experience in issuing employment contracts
  • Ability to maintain confidentiality, has personal integrity and demonstrates courage
  • Critical thinking, proactivity and problem-solving skills
  • Strong sense of accountability and ownership – results-driven
  • Good time-management skills
  • Strong collaborator with business stakeholders and good commercial acumen to understand clearly business hiring into
  • Excellent IT literacy including excel, word, PowerPoint and outlook
  • Excellent team player with great interpersonal and communication skills

 

PS: Only shortlisted applicants will be contacted.

 

By applying for this position you accept
BIMA recruitment disclaimer

Finance Manager

Location: Head Office,  Alajo

 

Responsibilities

Specific responsibilities include:

Management and month-end closing

  • General Ledger Accounting management in our accounting software/ERP (ERP – Workday).
  • Management of month-end closing with responsibility of the month-end checklist and balance sheet reconciliation.
  • Management of Payroll for over 700 staff
  • Timely monthly reporting to Group in the format defined by Group Finance.
  • Management of annual audit and annual financial statements.

Controls and compliance

  • Ensure compliance with laws and regulations.
  • Statutory reporting requirements as needed (e.g. tax).
  • Management of internal control environment in compliance with the Group policies (Payroll, Claims, Procurement, etc.).
  • Collaboration with advisors and regional finance team on these topics.

Working capital management

  • Revenue reconciliation with our IT systems and our partners.
  • Invoicing to partners and collection of receivables.
  • Full ownership of the Account Payable process.
  • Cash flow management and preparation of funding request.

Financial Controlling

  • Support Country Manager as well as Division Heads with ‘real time’ costs and profitability analysis
  • Be a trusted adviser who adds value and assist in decision making

Stakeholder Management

  • Ensure good working relationship with underwriting partners, telco partners and regulators
  • Ensure timely receipts and payment from and to our suppliers and partners

 

 

Requirements

The candidate must be/have:

Educational Qualification

  • Professional qualification -ICAG/ACCA /CIMA – Final level
  • Minimum of Bachelor or master’s degree in Accounting or Finance
  • Should have completed national service

Professional skills

  • At least 5-10 years working experience in accounting or auditing roles (Senior management)
  • Excellent knowledge in accounting principles and standards (IFRS).
  • Good knowledge in Ghana tax laws
  • Excellent in the use of ERP systems. We use Tally and Workday Financials.
  • Excellent computer skills and knowledge of Excel

Personal Skills

  • Good leadership skills
  • Must be results-oriented
  • Strong verbal and written communications skills in English
  • Must be proactive and work collaboratively
  • Must be self-motivated
  • Ability to meet tight deadlines and work under pressure

 

PS: Only shortlisted applicants will be contacted.

By applying for this position you accept
BIMA recruitment disclaimer

Training & HR Officer

Location: Takoradi

 

Responsibilities

Specific responsibilities include:

Recruitment & HR (30%):

  • Continuously research and recommend new recruitment channels for agents recruiting within agreed budget
  • Actively prospect via all required channels (on field, street fairs, one-on-one’s etc.) to ensure maximum pool of qualified applicants ready for sales roles
  • Collect and assess CVs, conduct interviews and select suitable and qualified applicants in the Western Region
  • Ensure selected applicants bring all required documents before start of engagement
  • Update the Agents file with all new joiners both manually and electronically Ensure all new joiners complete the required engagement forms and ensure information provided is accurate
  • Prepare introductory letters for agents to open bank accounts
  • Coordinate the provision of ID cards for sales forces in the Western Region
  • Hearings and resolutions of staff grievances
  • Sit in HR level disciplinary meetings for agents in the Western Region
  • Organize the agreed social events for the year
  • Address staff health benefits related issues

 

Training (70%):

  • Conduct orientation for all new employees in the Western Region
  • Conduct values training and code of conduct training for all new employees in the Western Region
  • Manage the new joiners onboarding process in a timely and orderly manner ensuring a positive onboarding experience
  • Determine training needs by analyzing sales results as well as Quality Improvement reports, spending time in field and liaising with sales supervisors and managers
  • Have weekly check-ups with the Quality Improvement Team to identify key issues and training needs
  • Deliver combination of classroom training and in-field training
  • Continually measure the impact of training on agent productivity, agent quality scores and agent retention
  • Responsible for all logistics arrangement for trainings including conducting training needs analysis, developing customized curriculum and learning activities and implementing training programs to address the needs identified
  • Provide training feedback assessment to gauge effectiveness of trainings conducted
  • Work within agreed training budgets and control costs
  • Continually upgrade own training knowledge
  • Perform other related mobile sales force training tasks as assigned

 

 

Requirements

The candidate must be/have:

  • Minimum of first degree and must have completed National Service
  • Prior experience in sales and/or training
  • Highly organized and structured, able to manage work streams across three regions (Takoradi, Cape Coast, Tarkwa)
  • Excellent communication skills and patience
  • You are results-oriented and are able to clearly analyse the impact of your initiatives
  • You take initiatives by sharing ideas to management and implementing agreed activities
  •  

 

PS: Only shortlisted applicants will be contacted.

By applying for this position you accept
BIMA recruitment disclaimer

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Contact Us: 030 267 3048 / 0277 000 545 | [email protected]
Faaco Complex Alajo, Opposite Ghana Police Academy.

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