---
title: "Cancel BIMA Insurance Ghana | How to Deactivate BIMA | BIMA Ghana"
description: "Looking to cancel or deactivate your BIMA insurance in Ghana? Understand how BIMA deductions work, what benefits you'd lose, and speak to a BIMA associate before you decide. MTN, AirtelTigo, Telecel."
keywords: "cancel bima insurance, how to cancel bima insurance ghana, bima insurance deactivation, how to deactivate bima insurance, bima insurance short code, bima insurance contact number, bima insurance whatsapp number, bima ghana, bima to customer"
url: "https://bima.com.gh/cancel-bima-insurance"
language: "en"
---

BIMA Ghana · Customer Support  Thinking of Cancelling  
Your BIMA Insurance? We understand life has its pressures, and sometimes things don't feel clear. Before you go, let us take a moment — not to convince you, but to make sure you have the full picture. Whether it's a question about a deduction, something that didn't feel right, or simply wanting to understand what you're covered for — a BIMA associate will call you back. No pressure. Just a conversation. Talk to Us First  ![A Ghanaian mother holds her child's hand in a hospital room — BIMA protects your family when it matters most](https://rxchusm4ka.koniglecdn.com/images/ghanaian-family-hospital-hope.webp) Your family is protected BIMA covers you when it matters most How BIMA Deductions Work We believe in being transparent. Here's exactly what happens when BIMA deducts from your mobile money. 1 Monthly Deduction Your BIMA premium is deducted automatically from your MTN, AirtelTigo, or Telecel mobile money on the same date each month — the date you first subscribed. 2 SMS Confirmation Immediately after every deduction, you receive an SMS confirmation with your BIMA ID and the amount deducted. This is your proof of coverage for that month. 3 Coverage Stays Active As long as your premium is paid, your coverage is fully active. You can call a doctor, request medicine delivery, or claim hospital cash at any time during that month. 💡 **Did a deduction feel unexpected?** If you believe a deduction was made in error, a BIMA associate can investigate and resolve it. Don't cancel before letting us check — talk to us first. Why Was I Charged? Common Questions Answered These are the questions we hear most often. You're not alone — and there's almost always an explanation. I don't understand why BIMA charged me — I never agreed to this We hear you — and we understand how unsettling it feels to see money leave your account without a clear memory of agreeing to it. That frustration is completely valid, and we want to explain what happened and why. When you subscribed to BIMA — either directly or through an agent who registered on your behalf — a monthly premium was set up automatically through your MTN, AirtelTigo, or Telecel mobile money. The deduction happens on the same date every month, so your family stays protected without you having to remember to renew. And here's what that small monthly amount quietly does for you and your family: A qualified doctor is one call away — any time of day or night, without leaving your home. When your child has a fever at midnight or you feel unwell, you don't have to wait until morning or travel anywhere. Just call. Medicine delivered to your door — after your teleconsult, your prescribed medication comes straight to you. No pharmacy queues, no extra transport costs. Hospital cash paid directly to you — if you or a family member is admitted, BIMA pays you daily hospital cash to cover expenses your family faces during that difficult time. Life cover for the people you love — in the event of accidental death, your family receives a lump sum. It's not something anyone wants to think about, but it's there if the unthinkable happens. You may not need any of these things today. But the day you do — a sick child, an unexpected hospital stay, a family emergency — you'll be glad you didn't have to scramble to sign up first. That's exactly why the deduction runs automatically: so your protection is never accidentally switched off. → If the deduction still feels unclear or was set up without your full understanding, please speak with a BIMA associate using the form below. We will review your account and, if something went wrong, we will resolve it. A BIMA agent told me the product was free — but I was charged We're truly sorry this happened. If an agent told you BIMA was free, that was wrong — and we understand why you feel let down. You trusted someone, and that trust deserved honesty in return. BIMA is not a free product, and we would never want anyone to be enrolled without understanding what they're signing up for. The monthly premium — starting from as little as GHC 18 — provides you and your family with real, meaningful coverage that many Ghanaian families rely on every day. What you actually have access to right now: 24/7 doctor consultations — call a qualified doctor anytime, for you or your child, without travelling or waiting in a queue. Medicine delivered to your home — no extra trips, no extra cost, after your consultation. Hospital cash when you're admitted — paid directly to you to help your family manage while you recover. Life cover for your loved ones — a financial safety net for your family if the worst happens. We understand that knowing this doesn't make the initial misunderstanding feel better. What we can do is make sure you have the full picture now — and if after understanding the product you still want to cancel, we will respect that. → If you were misled at signup, please contact us immediately. We will investigate, and we will work to find the right resolution for you. I've never used any BIMA benefits — why am I still being charged? This is one of the most common things we hear — and it actually tells us something important: not that BIMA isn't working, but that we haven't done a good enough job showing you how easy it is to use. Think of it like a seatbelt. You wear it every day and hope you never need it. The fact that you haven't needed it yet is actually a good thing. But on the day something unexpected happens — a sudden illness, a child with a high fever at 2am, an injury that puts you in hospital — that's when you realise why it was worth keeping. You don't have to be sick to start using BIMA. Right now, today, you can: Call a doctor about any health question — for yourself, your child, your parent, or any family member. Dial **\*550\#** and you're connected. No travel, no waiting room, no extra fee. Get your prescription medicine delivered — after your teleconsult, your medication comes to your door. Saves you time, saves you transport costs. Know your hospital cash is ready — if you or a family member is ever admitted to hospital, BIMA pays daily cash directly to you. No forms, no delays, no argument. Know your family is covered if something happens to you — life cover is there for the people who depend on you, even in the worst of circumstances. The fact that you haven't needed BIMA yet is something to be grateful for. But life is unpredictable — and the months when you most need support are rarely the months you planned for. → Before cancelling, let a BIMA associate walk you through exactly what you have and how to use it. Many customers stay once they understand the full value — and we'd love the chance to show you. GHC 46 was taken from my MoMo — can I get a refund? We understand how alarming it can feel to see GHC 46 leave your account, especially when you weren't expecting it. We want to be honest with you about what that amount represents — and then let you decide. GHC 46 is the monthly premium for a **B-Care Joint plan** — coverage for two people. For that amount, both you and one other family member — a spouse, a parent, a sibling — have access to everything BIMA offers for the entire month. For both of you, every single month, that GHC 46 covers: Unlimited 24/7 doctor calls — for both of you, day or night, no extra charge per call. Medicine delivered to your door — after every consultation, for both members of your plan. Daily hospital cash — if either of you is admitted, you receive cash daily to help cover the costs that come with hospitalisation. Life cover for both members — if the unthinkable happens, your family has a financial safety net to lean on. We know GHC 46 is real money — especially in a month when things are tight. We're not dismissing that. But we want you to know that while it was sitting there, your family was protected. You don't need to go to a shop or call us or remember to pay and we hope it makes it easy for you and ensure the service is always available. → If you believe this deduction was made in error or without your knowledge, please reach out using the form below. Every case is reviewed individually, and we will advise you honestly on the right next steps. I want to deactivate — the account was given to a relative and I no longer need it We completely understand — life changes, circumstances shift, and sometimes a phone or account passes hands. That's perfectly normal, and we want to help you sort it out properly. BIMA policies are linked to the mobile number used at subscription. If that number has been passed to a relative, the coverage is technically still active on it — which means your relative may actually be benefiting from it right now without realising. Before you cancel, it's worth considering: Your relative currently has access to free doctor consultations — if they ever need medical help, they can call a qualified doctor without any extra cost. That's a gift worth knowing about. They may also have hospital cash and life cover — protections that could make a real difference to your family if something goes wrong. We may be able to transfer the policy — rather than cancelling completely, a BIMA associate can look into updating the account to reflect the current situation properly. We know this situation can feel confusing — you're paying for something that's now on someone else's phone. Let us help you find the right solution, whether that's a transfer, a cancellation, or simply making sure your relative knows what they have access to. → Use the callback form below and our team will guide you through the right steps for your specific situation. ![A Ghanaian father looks relieved on a phone call while his wife and child stand beside him hopefully](https://rxchusm4ka.koniglecdn.com/images/hopeful-ghanaian-father.webp) 💙 BIMA — for the moments that matter most Before You Decide — A Moment to Consider We know that life can be unpredictable. There are months when every cedi matters, and moments when we have to make hard choices about what to keep and what to let go. We respect that. But insurance isn't something we think about on a normal day — it's something we're grateful for when the unexpected happens. A sudden hospital visit. A family member who needs a doctor at 2am. A prescription that needs to be filled quickly. These are the moments BIMA was built for. If you're unsure, or if something hasn't been explained clearly, we'd love the chance to speak with you. Just a conversation — no pressure, no obligations. Not sure what you're covered for? Explore your products: #### [B-Care Hospital & doctors ](/b-care) #### [B-Life Life cover ](/product-b-life) #### [B-Health Health cover ](/product-b-health) Let's Talk First — We'll Call You Back A BIMA associate will call you within 24 hours to answer your questions — no obligation to stay. We're Here for You Our associates are trained to listen and help — whether that's clarifying a deduction, explaining a benefit you didn't know you had, or simply answering your questions. Deduction queries resolvedIf a charge felt wrong, we'll investigate and get it sorted Full product walkthroughUnderstand every benefit you're entitled to Callback within 24 hoursNo waiting on hold — we'll reach you No obligation to stayIf after the call you still want to cancel, we'll help with that too Or call us directly: [0800 000 545](tel:0800000545) Your Details Full Name \* Phone Number \* Mobile Network\-- Select Network --MTNAirtelTigoTelecelOther BIMA ID \(Optional\)Leave blank if you don't have it — we'll still help What can we help you understand? Optional — the more context you share, the better our associate can prepare. What happens after you submit:A BIMA associate will call you within **24 hours** to answer your questions and walk you through your coverage. If after the call you still wish to cancel, we'll help you do that too. Request a Callback from BIMA  🔒 Your information is secure and kept confidential Already spoken to us and still want to cancel? I still want to cancel → ✅ We'll Call You Back A BIMA associate will call you within **24 hours**. Need to speak sooner? Call [0800 000 545](tel:0800000545) or WhatsApp [here](https://wa.me/233268067216). Cancellation Request Cancel Your BIMA Insurance Fill in your details and a BIMA associate will contact you to confirm your cancellation within 24–48 hours. What happens when you cancel Your coverage remains active until the end of your current billing period. No further deductions will be made after cancellation is confirmed. Access to 24/7 doctor consultations and medicine delivery will end. Hospital cash and life cover benefits will no longer apply. Changed your mind? Talk to us first — we may be able to help. Your Details Full Name \* Phone Number \* Mobile Network \*\-- Select Network --MTNAirtelTigoTelecelOther BIMA ID \(Optional\) Reason for Cancellation \* \-- Select a reason -- I was charged without my knowledge I was told this product was free I cannot afford it right now I didn't fully understand what I signed up for I never signed up for this I want to switch to a different plan I haven't been using the benefits Other Tell us more \(Optional\) Submit Cancellation Request  A BIMA associate will contact you within 24–48 hours to confirm your cancellation. Cancellation Request Received A BIMA associate will call you within **24–48 hours** to confirm your cancellation. Need to speak sooner? Call [0800 000 545](tel:0800000545)